Lew Migliore, The Industry’s Trouble Shooter and the Case of the Mistaken Retailer
July 13, 2005—Lew Migliore, The Industry’s Trouble Shooter, President, LGM Technical Carpet Services, reviews a situation in the field involving an installation of high-end carpet that developed a problem with matting and discusses how the retailer created additional problems with the way he handled the complaint.