Bane-Clene Founder Bill Bane on Cleaning and Maintenance – Part 3 (19:32)
February 3, 2007—Bill Bane, Founder of cleaning and maintenance company Bane-Clene, in the third part of a four-part series marking the company’s 45th anniversary, discusses consumer deselection of carpet and the resulting cleaning industry retaliation. Bane discusses bait and switch operators in the cleaning business and the disservice this approach has on the maintenance, retail and manufacturing sectors of the industry and actions that can be taken to reduce the ocurrance of this practice. Bane shares his thoughts on why carpet has continued to lose marketshare, the volume and nature of complaints Bane-Clene and other company’s receive on their web sites.