Messages From Industry Leaders

Industry leaders have been releasing statements from their companies regarding the COVID-19 epidemic. We've compiled them here and will update this list as we get more information. To submit a statement, email

AHF Products

Mountville, PA, April 1—Mike Bell, chief commercial officer of AHF Products, released and updated statement this week about the company’s coronavirus plan.

“As COVID-19 continues to impact individuals and companies around the world, AHF Products’ highest priority remains the health, safety and well-being of our employees, their families, our customers and business partners.

“Government decisions and guidance are released and updated frequently, and I would like to take this time to share with you how AHF is managing the current situation. Our response plan is to maintain a safe workflow while continuing to provide a level of quality and service our customers expect. We are able to continue to operate at all of our manufacturing and distribution locations in accordance with each jurisdiction’s requirements in the United States, Cambodia and Shanghai. Additionally, we are designated as a critical infrastructure business as a manufacturer and distributor of wood products and a supplier to housing construction under the Essential Critical Infrastructure Workers During COVID-19 Response issued by the Director of the Cybersecurity and Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security (DHS), dated March 19, 2020 as revised on March 28, 2020.

“While fulfilling customer needs is at the forefront of our contingency planning in the midst of COVID-19, it is important to note that the welfare of our employees and customers is paramount. To help mitigate the potential spread of the virus and in accordance with the Governor’s order, employees at our headquarters in Mountville, PA, are working remotely. We continue to be available to support customer service and are collaborating using online technologies. We’re ready and able to work with customers to determine the best solutions for any project and deadline.

“We are closely following the latest developments on COVID-19 and being mindful in protecting the well-being of our employees and our communities by following [Centers for Disease Control and Prevention] and local health and safety guidelines. We also are closely monitoring supply chains for product components and raw materials. We are carefully planning ahead for any possible disruptions due to the virus

“While the COVID-19 pandemic is profoundly impacting our people, our emotions, our businesses and our industry, we know that “this too shall pass” and we are preparing for success on the other side. Many of our brands have been around for over a hundred years, and this legacy in the wood flooring industry has remained due to our focus on our customers’ needs. We continue to remain committed to taking care of our customers throughout this process as we succeed together in the future.

“Our sincere thanks for everyone's patience and understanding. We will continue to offer our support and perspective as the situation unfolds, and are grateful for our strong partnerships during this challenging time. We will move forward together and continue to be a force for positive good in our world.”

Armstrong Flooring

Lancaster, PA, April 2, 2020—Armstrong Flooring has announced it will suspend production for two weeks in an effort to limit the spread of coronavirus.

The suspension will begin April 5.

In a statement released Monday, Michel Vermette, president and CEO of Armstrong Flooring, said: “As efforts to limit the spread of COVID-19 ramp up across the country, we continually evaluate how to best support the safety of our employees, customers and communities while providing essential products and service to customers.

“During this time, we remain open for business and our teams are actively working on solutions for customers across the country:

• Our warehouses will continue to operate, shipping product from our inventory to meet essential needs for healthcare, education, housing and other projects
• Additional inventory is available through our distributor partners, which remain operational
• Our sales team continues to hold customer meetings, product presentations, and continuing education programs online
• Our customer service and other corporate departments are working remotely and are accessible to assist with any questions or needs you may have

“We are taking this proactive step in the U.S. to support nationwide efforts to limit and slow the spread of coronavirus. Our warehouses will continue to operate while maintaining social distancing, enhanced cleaning protocols and other practices to help safeguard team members. During this two-week period, we will continue to assess the situation and will make determinations about when and how to resume production.”

Lancaster, PA, March 20, 2020—Michel Vermette, president and CEO of Armstrong Flooring, has released a statement about the COVID-19 situation.

"As the impact of COVID-19 continues to spread in the U.S. and around the world, we are focused on safeguarding the health of our employees, customers, and communities while maintaining continuity of service to our customers.

"To help mitigate the potential spread of the virus, employees at our headquarters in Lancaster, PA, are now working remotely. They continue to be available to support customer service and are collaborating using online technologies. At our plants, we have given employees increased scheduling flexibility to allow them to manage the impact of school closings or other developments in their communities. We have increased cleaning protocols at our facilities and encourage employees to follow CDC guidelines about social distancing, hand hygiene, and other steps to minimize risk of transmission.

"Our plants in North America, China, and Australia are operating, and we are closely monitoring supply chains for sourced products. We will implement contingency plans if needed in order to minimize any potential impact that may result from this developing situation.

"Our team stands ready to help customers keep projects moving forward, with the capability to hold online meetings, product presentations, and continuing education sessions. We recognize that while some initiatives may be delayed, others could be accelerated to meet needs for healthcare or other community resources. We’re ready and willing to work with customers to determine the best solutions for your projects and deadlines.

"I hope that you stay safe and well as we navigate each day. Thank you for your understanding and patience as we work to serve our communities while safeguarding public health.”

Cali Bamboo

San Diego, CA, April 1, 2020—Cali Bamboo has released a statement about their plan amid the coronavirus outbreak.

“As the world responds to COVID-19 (Coronavirus), CALI is prioritizing the well-being of our customers, partners and team. To protect the health of staff at our San Diego headquarters we began transitioning to working from home on March 12.

“During this time, our business remains fully operational:

• Territory managers are readily available to assist your teams
• New orders will be fulfilled as well as customer requests for free samples
• Our shipping carriers currently remain in operation and are making hundreds of deliveries each day from our fully stocked east and west coast warehouses

“We are here to support our community and our partners. Let’s beat this and continue building together.”


Dalton, GA, March 23, 2020—Bob Peoples, executive director of CARE has released a statement about the group’s response to the pandemic.

"CARE’s concern for our staff and all stakeholders is our top priority as we all respond to the COVID-19 pandemic. We will continue our operations in accord with public health instructions and encourage our community members to do the same. Details follow:

"2020 Conference Canceled: In consideration of the situation, I wanted to let you know that the CARE Conference, scheduled for May 12-13 in Portland, Oregon, has been canceled. Given the impact of COVID-19 and the need for containment, this decision was not difficult. All current registrants will be contacted about complete hotel and registration fee reimbursement. We hope to consider scheduling a meeting later this fall either as the annual entrepreneur meeting or a hybrid meeting, likely in late October.

"To Our Recyclers: Rest assured that CARE plans to continue the reporting and subsidy system without interruption.

"Carpet Collection: Given the rapidly changing situation, please contact individual CARE drop-off sites for updates on closures or service changes. (See National map here and California map here for contact information.)

"We Are Here for You: Our office staff is working from home and is available for email/phone communications.

"Be Safe: I appreciate your patience as we work our way through this difficult situation. In the meantime, I encourage everyone to practice social distancing and prolific hand washing until we get the all-clear signal from the CDC. Please check our website and follow us on Twitter for the latest news and announcements.”

CM Hospitality

Dalton, GA, March 23, 2020—In a statement released Monday, CM Hospitality President Hugh McClain said the company is currently operating as normal but under the guidelines of health officials.

"We hope that you and your friends and family are doing well at this difficult time, as we continue to adjust to the spread and impact of COVID-19. At CM Hospitality, the health and safety of each of our team members, as well as our larger hospitality community, is of utmost importance to us.

"We are taking care of our employees and following local government guidelines. We have advised all of our employees about the best practices to protect themselves and their team members from the disease. We are taking every recommended precaution to prevent the spread as laid out by both the World Health Organization (WHO) and the Centers for Disease Control (CDC).

"CM Hospitality is currently working under normal conditions and open to assist you with all your carpet projects. Our goal is to maintain our production capabilities, communications and customer support at the maximum level, without putting at risk the health of any of our staff, clients, suppliers, or collaborators at any point. Our manufacturing facility allows us to continue to fulfil orders and adapt production as necessary. We also have an abundant stock of running line carpets and are working with manufacturing to continue to plan ahead. Our key suppliers are also operating under normal conditions, which allows us to serve you without disruption.

"Whether you are working from home or your office, our team is committed to working with you on your projects, through phone calls, emails, and videoconferencing. As always, if you need product samples, we are happy to send those to your home or office.

"We know there is currently a lot of uncertainty in the world, but just know that we are here for you whenever you need us.”

Confindustria Ceramica

Sassuolo, Italy, March 20, 2020—Confindustria Ceramica has released a statement regarding the coronavirus outbreak and its relief efforts.

"In line with the decisions adopted in the Prime Ministerial Decree of 8 and 11 March and above all with the Memorandum signed by the government, trade unions and Confindustria on Saturday 14 March, the Italian ceramic industry is making every possible organisational effort to implement preventive measures for worker protection, with the aim of reconciling public health priorities with the continuation of transport and production activities. In today’s challenging market situation, it is essential for Italian ceramic companies to continue their operations in accordance with specific strategies and business choices so as not to undermine all the investments and efforts that have been made over the years.

"Ever since the creation of the first "coronavirus red zone”, and in consultation with the trade unions, ceramic companies have organised working and eating spaces that guarantee the legally required safety distances; they have increasingly adopted smart working solutions, reaching values of 30% and peaks of 50% in office areas; they have made it easier for employees to take holiday leave for family needs; they have suspended training courses and adopted different methods for company meetings and unavoidable transfers. They have also widely disseminated information on legal requirements and, where appropriate, distributed protective equipment and carried out more frequent sanitisation of workplaces.

"Freight transport is an essential service that must continue to operate. To protect drivers and shipping personnel, ceramic companies have adopted containment measures such as new entry, transit and exit procedures and the use of dedicated routes and pre-established timescales to ensure that people maintain a safe distance in all situations.

"Another fundamental aspect for a sector that exports 85% of its output is that the borders between countries remain open. As Confindustria, we call on the EU to provide clear and simple rules for the safe conduct of trade that apply to all Member States so as to avoid unilateral closures such as those that have been implemented by Austria and Slovenia in the last few days. We welcome the decision taken by Germany, which despite closing its borders in response to the coronavirus emergency continues to allow trucks to circulate, avoiding measures that are harmful for everyone without helping to control the spread of the virus.”

"It is important for the government to swiftly introduce the necessary social shock-absorbers for protecting workers’ incomes and to provide companies with rapid support with such essential factors as liquidity, lost earnings and costs incurred for promotional events which will no longer be able to take place.

"In keeping with this focus on people and the local area, our Executive Board has decided to donate 200,000 euros to the Sassuolo Hospital Foundation and, through the Local Health Authority, to hospitals in the province of Reggio Emilia for the purchase of intensive care beds to help our excellent healthcare system cope with the COVID-19 emergency.”


Fort Lee, NJ, March 23, 2020—Couristan has announced it will be closing its New Jersey headquarters as the state begins a mandatory shelter-in-place plan amid the coronavirus outbreak. The company on Monday released a statement to customers.

"As we all have been dealing with the ever growing spread of COVID-19, Couristan has been taking steps to keep the impact on our workflow as low as possible. Our company has taken steps to ensure we can fulfill as many orders as possible for our customers, while maintaining a safe and healthy work environment for our employees. In addition, we have also followed the advice of the CDC, along with Federal, State and Local governments.

"In order to slow the spread of COVID-19, we will be closing our headquarters in Fort Lee, New Jersey starting Monday, March 23rd until further notice. Our office employees will be working remotely and our Dalton, Georgia warehouse which also houses our customer service department will remain open to fulfill and ship orders. All current open orders will ship as normal. If you have any questions regarding an order or availability of a product, we encourage you to reach out to our customer service team by emailing us at, through our Live Chat at or by phone at 800-223-6186.

"We are all faced with challenging times ahead. To help ease the burden, we are extending our normal payment terms by 30 days for all invoices dated March 20th through April 30th. We are all in this fight together and will assist you in anyway possible.

"Although we are not sure how long this closure will last; we will keep you as updated as possible through email, email blasts and on our corporate website. From our family to your families, we wish you all good health and safety in these difficult times and thank you for your continued support and business.

"From the very bottom of our hearts, we hope you all stay safe and well.”


Crossville, TN, March 20, 2020—Crossville, Inc. this week released a statement regarding its plan amid the coronavirus epidemic.

"Crossville, Inc. is open for business and operational in accordance with CDC guidelines to keep our employees, customers, and all constituents safe. Our plants are up and running with adjustments as required to be compliant with current standards. Our sales organization is full-steam—though with modified procedures, as well. All our team members are constantly in communication with each other, vendors, and customers to keep information flowing and maintain business ‘as usual,’ as much as is possible at this time.

"We are able to send product samples to designers at any location—a great option for pros who are currently working from home to keep their projects moving forward. This service is uninterrupted and running full-steam.

• NOTE: If geographic areas are under stay-in-place mandates, shipping may be affected. As we are able, we are identifying alternatives so pros in those areas will still receive samples. As of this writing, we are able to service the entire country with sample delivery.
• Our sales representatives are connecting with customers through digital communications and phone calls, as in-person appointments are not possible at this time.
• We are continuously in communication with our internal staff, providing ongoing updates and offering support, guidance, and solutions so that all may keep working safely.
• We are working closely with team members who are front line with customers to ensure that our procedures, policies, and messaging are clear, concise, and consistent.
• We are actively in touch with our distribution network to share any latest news from us and stay apprised of developments out in the field.
• Our company-owned distribution has shifted to ‘by appointment only’ in the showrooms and curbside pickup for contractors.
• We are proactively developing fresh ideas to create/keep momentum for new products and company developments using digital and virtual technology, as we won’t be able to be in person with our customers at trade shows or events anytime soon.”

"In Crossville’s 34 years, our company has successfully weathered many trying times thanks to the solid infrastructure and resources of our parent company, Curran Group, Inc. We will continue to be a leader in our industry and a partner to our community.”

Del Conca USA

Loudon, TN, March 20, 2020—Del Conca USA has released a statement about how it is responding to the coronavirus crisis.

"Del Conca USA wants to assure you that following the measures put in place by the CDC to contain the spread of COVID-19, we will continue to operate to service our customers.

"Both Del Conca USA and Del Conca are fully operational and ready to provide support to its customers.

"We are taking this issue very seriously for the protection of employees and customers. During this uncertain time, we are taking proactive steps to maintain a safe workplace by adopting the same strict standards taken by our parent company Del Conca in Italy to protect the health of associates and others.

"The health and well-being of our employees and customers are always our top priority and we will continue to closely monitor the guidance from the Centers for Disease Control (CDC) and the World Health Organization (WHO).

"Regarding our operation, Del Conca USA is taking several steps to increase safety, here are a few:

• Frequent cleaning of high-touch areas such as work stations, vending machines, door handles and bathrooms
• Maximized distance between workstations
• Establish maximum occupancy levels for all breakrooms and locker rooms
• All unnecessary visitors, tours, etc. have been suspended
• Established and implemented a policy regarding those associates who exhibit symptoms and may have come in contact with anyone exposed to COVID-19

"We are also working closely with our distributors to minimize supply chain concerns and ensure they are taking necessary precautionary measures to lessen the impact of the virus.

"Del Conca USA will proceed with business and will adjust according to the evolution of the situation.

"We will keep you promptly informed.”


Los Angeles, CA, March 27, 2020—Emser Tile has released a statement regarding its plans and protocols in response to the coronavirus outbreak.

"At Emser Tile, it is our top priority to support the safety and well-being of our valued customers, employees and communities across the country. In response to the rapidly developing COVID-19 pandemic, we are closely monitoring and responding to the situation via guidance from local and national health and governmental authorities.

"Emser Tile has created a landing page for customers and employees to read the latest updates on sales operations. Emser will continue to revise the page with the most current information.

"Unless otherwise noted on the site, branches and distribution centers are open for business and can assist customers via drive-up, contact-free service for will call customers. Although, to allow for adequate social distancing, we will limit showroom traffic for open branches to 10 or fewer people. Branches that have temporarily closed their showrooms to visitor traffic will continue to service deliveries and will call orders. We ask that customers contact their local branch directly to make arrangements if they need to visit a branch showroom.

"The following precautionary measures are being executed in order to maintain the health and safety of customers and employees:

Covid-19 Precautions
• Where practical, we are equipped to service customers remotely and safely from our homes, including virtual tools
• We have eliminated employee travel and implemented social distancing to reduce the transmission of COVID 19
• We are utilizing web-based meetings and conference calls for groups of 10 or more people to reduce social contact
• We are limiting showroom traffic to no more than 10 people to allow for social distancing
• All local branches will offer drive-up, contact-free options for will call customers
• We can deliver samples to customers so they can keep working and stay safe
• We have implemented extra measures to ensure all surfaces, door handles and bathrooms are meticulously cleaned to slow the spread of COVID 19 virus.

"This is a rapidly changing situation and our hearts are with all those affected. Please refer back to our landing page for the most up-to-date information.”

Engineered Floors

Dalton, GA, March 20, 2020—James Leslie, president of the commercial division for Engineered Floors, has released a statement about the coronavirus situation.

"As the national response to the COVID-19 crisis unfolds, I am reaching out to you to affirm our position about two items in particular.

"First, our top priority is the health and safety of our associates, business partners, and customers. We are diligently monitoring the updates and recommendations from Federal and State public health officials, and we are keeping our associates informed of developments. Additionally, in partnership with our vendors, we are following and applying CDC guidelines related to employee wellness, housekeeping, and prevention/mitigation.

"Secondly, we are currently maintaining our production schedules, and our current lead times have not been affected. All of our manufacturing plants are operational, and there has been no disruption to our supply chain. Furthermore, our customer service teams are answering calls and emails, and we have adequate levels of inventory due to our normal scale-up for peak season.

"While I can’t predict what effects a long-term crisis will have on our suppliers, I can assure you that we are taking steps to ensure our service levels remain high and pledge to keep you informed of any developments that may affect lead times.

"Please continue to rely upon your EF Contract sales representative for information and assistance.”

Fishman Flooring

Baltimore, MD, March 19, 2020—Fishman Flooring Solutions President Bob Wagner has issued a statement regarding the COVID-19 situation.

”It is critically important to keep all Fishman stakeholders—employees and their families, customers, vendors and others—apprised of the company’s operations in light of the COVID-19 situation.

"While the situation is and will continue to be fluid, we are currently operating at all 37 of our locations.

"To the best of our knowledge, there are no Fishman employees who are ill and none have been exposed to someone who is known to be contagious.

"To better serve customers who have emergency needs and/or do not have the necessary products on hand to complete a flooring installation job, we have waived the minimum order for delivery service.

"Importantly, we continue to make regular deliveries to our commercial and retail flooring customers.

"Customers who pick up orders are strongly encouraged to call ahead, so that the order can be pulled in advance of their arrival at the Fishman branch. This will greatly help everyone to adhere to the social discipline guidelines that have been established nationwide.

"We are stressing to Fishman employees across the company the importance of social distancing, regularly washing hands and sanitizing commonly-touched surfaces, such as counter tops and door handles. We are holding them accountable for keeping Fishman branches as safe as they possibly can.

" ‘The struggle you are in today,’ it has been said, ‘is developing the strength you need for tomorrow.’

"Our sincere wish is that everyone emerges from these difficult times in a better and stronger place.”

Florida Tile

Lexington, KY, March 23, 2020—In response to questions submitted by Floor Focus regarding the coronavirus outbreak, Florida Tile CEO Michael Franceschelli on Monday issued the following answers on how his company is handling the situation.

What strategies are you employing with regard to your business?
"We are only as strong as our people that keep the kilns running, the phones answered, and the normal processes of business going. We are striving to make sure that our teams, as well as the teams of our customers and vendors, are working in the safest environment possible. To that end, we have implemented a committee of company leaders to closely monitor circumstances both externally and internally allowing us to make swift and smart decisions. As of today, March 23rd, we are still able to maintain standard business operations. We are producing tile and shipping orders as normal. Our retail branch stores are located across the nation and each is following local mandates.”

What strategies are you employing with regard to your employees?
"As we stated in our business strategy, we are only as strong as our people. When needed due to school closures, illness control and prevention, etc., employees are working from home if possible. Our sales, operations, and marketing teams are taking advantage of technology to maintain contact with our customers as well as each other. We have implemented social distancing policies that eliminate shared office spaces that put people with-in 6 ft of each other, in-person meetings, handshakes, and any shared refreshments.

"Our Facility Maintenance Team is cleaning and disinfecting the plant and distribution center daily, paying special attention to frequently touched areas throughout the production floor using CDC recommended techniques. Microban cleaner (works for 24 hours) is being used on all door handles daily. Air purifiers are used in break areas and there is limit of one person per table placed 6 feet apart.”

What strategies are you employing with regard to your customers?
"Technology is allowing us to maintain contact with customers and vendors. In-person meetings are extremely limited and have strict guidelines that include no handshaking and distancing. However, customer visits and tours to our headquarters and our production facility have been canceled until further notice.

"We have not experienced any disruption in supply lines or labor and are able to fulfill orders for both product and samples. We realize that circumstances are changing quickly, and we are monitoring all aspects of this situation closely. We will follow all CDC guidelines and government directives and are committed to communicating quickly and plainly to our customer base.”


Calhoun, GA, March 20, 2020—Harlan Stone, CEO of HMTX, has issued a statement on the COVID-19 epidemic.

"It’s been a difficult few days for all of us, and we are clearly in unprecedented times as we all deal with the consequences of COVID-19.

"At all times, HMTX Industries is committed to putting our employees and customers at the center of all we do. The health and safety of our employees, customers, and business partners continue to be our number one priority. People before Profits Now and Always is our mantra.

"Today, this philosophy continues to guide us as we think about all who have been affected by COVID-19. We wanted to take a moment to update you on our current status and the policies and procedures we’re enacting and assure you we have a team that is monitoring the situation in the U.S. and Globally.

HMTX has been taking steps to implement our "remote working policy”. As of Monday, March 16, our corporate headquarters in Norwalk, CT has been closed and our staff will be working from home at least through mid-April. Our other locations around the country will be taking similar actions as we continue to minimize the potential business disruption for our customers.

"Currently, we are continuing normal operation in the Rincon and Milwaukee offices, as well as all of our warehouse locations. This is being monitored daily, and I am in touch with leaders in all of these U.S. offices. The action for our Dutch office will be reviewed this weekend with an action plan expected shortly thereafter.

"Our factories are shipping at 100%, the demand for our products remains strong and all supply chain channels remain active and available. We have been making plans for remote working for the past 45 days, and now we are putting them into effect.

"Our warehousing operations are critical to our continuing operations, and we will provide a safe, healthy and sustainable environment for our hard-working employees on the distribution team by taking the following extraordinary steps:

• The temperature of every employee will be taken as they arrive to work. If a fever is detected, they will be sent home (on PAID sick leave).
• We will actively wipe down all surfaces in our offices and warehouses throughout the day to eliminate any possible contamination.
• We will create clear separation from all outside delivery personnel (truck drivers) and provide them with separate bathroom facilities to ensure they do not bring any contamination into our working areas.
• We will provide brand new face masks for all warehouse workers when appropriate for every shift that they work.
• We will provide FREE boxed lunches for all warehouse staff every day to ensure food safety. This eliminates the need to leave or share a fridge, which may put them in contact with unclean surfaces.
• We will make HMTX distribution facilities one of the safest places they can possibly be, and if at any time we observe any risk, we will make the necessary adjustment to eliminate that risk immediately.

"Should anything change, we’ll make sure you hear it from us first. In the meantime, keep calm, stay well, and wash your hands!”


Hamont-Achel, Belgium, March 26, 2020—John Rietveldt, CEO of I4F, has reached out to the firm’s employees, licensees, partners, business relations and media with a statement about I4F’s coronavirus strategy.

"Life as we know it has dramatically changed in just a matter of weeks! 2020 will go down in the history books as one of mankind’s darkest periods and it’s certain to say that none of us will ever forget this unprecedented moment in time. Nor will generations to come.

"Our world has already lost so much. Precious lives taken. Our freedom of movement temporarily hampered. The equilibrium of our economic structures weakening at an alarming speed. Each day brings us endless supplies of new information, sometimes uplifting, other times soul-destroying. One stable factor, however, endures and we must continue to applaud and support everyone working on the front lines—those risking their health and working day and night to save or help others

"The safety of I4F employees, as well as their families and friends, is our number one priority. To that end, we have implemented stringent measures to maximize their safety and are following government guidelines to the letter. I am pleased to inform you that, as of today, all our employees are healthy and working each day to support you as normal. We are doing our utmost to minimize business disruption through remote working, when and where possible.

"Like most of us, you are probably asking yourself these two fundamental questions: what is to become of us and what should I do now?

"Some might say we are unlucky to be going through this crisis, others would argue that we have a unique opportunity to rebuild our future and to make it more robust against outside influences, like the coronavirus, for next generations. Many of us feel out of control and want to take back the reins, so why not reach out and take them!

"I see our future as a white canvas, ours to sketch out, ours to re-shape and ours to fill with color and substance. Our starting point is mature, knowledge-based and highly experienced. It is important to learn from the recent COVID-19 experiences in China on how to overcome the virus and ensure business continuity. Most operations there have almost returned to normal activity.

"Take this moment to rethink your possibilities and opportunities, protect what you have and plan for the rebuilding of a prosperous and healthy future by racing forward with unrelenting force.

"The effects of COVID-19 will, almost certainly, change the way we conduct business going forward. Consumer behaviors and decisions will be altered, meaning that we will also need to adjust the way we operate. This, however, also presents us with opportunities in terms of new innovations in each part of our business and the creation of fresh initiatives. All this combined, will help us emerge from this crisis smarter and stronger. The I4F team is working on several new innovations as well as developing an improved way to communicate with the market and its licensees, taking into account all the current constraints.

"As always, we are here to help you in any way we can. Do not hesitate to contact any of us with any questions, concerns or ideas.

"On behalf of the entire team, I wish you, your families, friends and colleagues good health and continued safety.”


Atlanta, Georgia, March 20, 2020—Dan Hendrix, Interface’s chairman and CEO, has released a statement with Jim Poppens, president of Interface Americas, and Nigel Stansfield, president, Interface Europe, Africa, Asia, Australia.

"Valued customers, We at Interface have been closely monitoring the spread and impact of the novel coronavirus. The health and safety of our employees, customers, partners, and suppliers is our highest priority.

"Interface is currently operating fully. Our distributed global manufacturing allows us to fulfill carpet tile orders across multiple sites and adapt production as the COVID-19 situation evolves. Manufacturing of our rubber products continues in Germany, as well. We also have ample stock of our most popular LVT offerings, and we are working closely with our manufacturing partner to continue to plan ahead. And, as we try to anticipate your needs over the coming weeks, we have increased inventory of our most popular carpet tile, rubber, and LVT products.

"Interface is in 24/7 contact with our supply chain and raw materials suppliers as we closely monitor stock levels. Our key suppliers have their own continuity plans and redundancies that currently allow us to continue to serve you with finished flooring products without disruption.

"Of course, we take our employee health and safety very seriously. We are taking care of our employees and following local government guidance around the world related to social distancing and remote work. Whether working from home or from our offices, our team can partner with you on your projects through videoconferences, phone calls, and virtual product demos. We are happy to send product samples to your home address, as well.

"You are very important to us and we hope you feel reassured that Interface remains ready to support your business needs with the same efficiency and quality you have come to expect from us. During this unprecedented time, if you have any specific questions, please connect with your local sales team.

"I’m sure you share our hopes that this coronavirus situation resolves soon. We wish you the best during this difficult time and look forward to continuing to partner with you now and in the future.”

"While this global coronavirus pandemic and everything about it are unprecedented, we have endured severe business downturns in the past. Globally, we are working diligently to support the health and wellbeing of our employees, while also maintaining our operations," said Dan Hendrix, Chairman and CEO, Interface. "Due to our global footprint, we have experienced near-term disruption to our business, and we expect further such disruptions until the pandemic ends. However, despite these short-term headwinds, our business is built to last, and the long-term fundamentals are sturdy. We are confident that we can continue to deliver industry-leading new product innovation that will drive meaningful growth over the long term while bolstering our position as the industry leader in sustainability.”

Bruce Hausmann, CFO of Interface, added, "Our balance sheet remains very strong today, evidenced by our $80 million of available cash and $244 million of borrowing availability under our revolving credit facility. In addition, our minimum annual required debt payment is $31 million per year, and our syndicated credit facility does not mature until August of 2023. As we continue to navigate through this challenging business environment, we remain committed to prudent management of the Company’s financial resources and are focused on our stated financial objectives of paying down debt and reinvesting in our business.”


Dalton, GA, March 27, 2020—Monty Rathi, chief operating officer for Kaleen Rugs, has released a statement to vendors amid the coronavirus outbreak.

“Kaleen and our family are monitoring the situation surrounding the coronavirus (COVID-19).

“Our number one priority is to ensure the safety and health of our employees and our customers. We have been and will continue to work toward the continuity of our business activities and minimizing any potential disruptions to you. We are doing everything in our power to balance and maintain a safe workplace and preserve normal operations.

“Unfortunately, we do anticipate a short-term slowdown in expected revenue to the organization as the economy reacts to this pandemic, unemployment rates increase and consumer confidence decreases. As a result, we are asking you as a valued partner in the success of Kaleen, to extend payment terms through receipts of March 1st onward to help us offset this risk. Our payments to all international vendors are going to slow down, so expect some delays.

On domestic orders we are asking to extend payment terms an additional 45 days.

“Our fall and holiday assortments are underway, and we are optimistic that we will finish the year strong, and are planning as such, as we continue to stay on our growth track.

We wish good health and a safe environment to you and your family. If you have any questions, we are here to answer them and welcome your call or email.”


Salem, NJ, March 20, 2020—Russell Grizzle, president and CEO of Mannington Mills, has released a statement regarding the COVID-19 situation.

"Today more than ever, we are reminded of Mannington’s core values which include Care and Do the Right Thing.

"As you certainly have heard on the news, the COVID-19 Coronavirus continues to spread globally. I want to assure you that Mannington is monitoring the situation closely. Our Senior Management Team and Crisis Management Team are meeting multiple times a day to keep abreast of the changing events and guidelines. Our goal is to properly balance the service to our customers with creating as safe an environment as possible for our associates. I am sure you are doing the same.

"With that said, Mannington remains open for business. We are focused on taking your orders, manufacturing your orders, and shipping your orders. And furthermore, for our internal operations, we are implementing the following guidelines to help ensure your safety and ours:

• Following the CDC guidelines on hand washing and social distancing
• Suspending all internal face-to-face meetings until further notice. All meetings must be conducted via phone, Skype, Go To Meeting, etc.
• Suspending all non-critical business travel.
• Suspending all outside visitors or guests.
• Reducing the density of people in a location via consideration of a work-at-home option. This helps everyone, including those that cannot work from home, while continuing to run our business.
• Instructing our sales teams to work with customers to arrange the appropriate means to fulfill their individual needs.

"Our imported supply chain is returning to normal and our manufacturing locations are all fully operational. However, as we implement the above actions, I ask for your patience as we work through this together. I can assure you that the Mannington team is here to help in any way we can.

"Thank you for your business. My prayer is that you, your families and your associates remain healthy through this outbreak. Knowing that this will be over at some point, I look forward to a return to normal sooner rather than later, and an even stronger business relationship in the future.

"If you have any questions or concerns, please contact your Mannington representative.”


Deerfield Beach, Florida, March 20, 2020—Mapei, a global producer of mortars, grouts, adhesives and other products, headquartered in Italy with operations in the U.S., has released a statement about the novel coronavirus.

"We at Mapei understand the serious nature of COVID-19 and are taking steps to respond to the virus at our various locations around the world, including here in North America. We hope that this crisis is of short duration and realize that in order to ensure that it is, we all need to act with an abundance of precaution. For this reason, we are analyzing our activities on a daily basis in order to limit exposure for our employees, our families, and our communities. Consequently, travel and face-to-face meetings are being reduced and limited. You may notice a slight decrease in the number of visits from your representatives and in MAPEI Technical Institute trainings. We will, however, keep you informed as events progress and as we get back to our full schedule.

"We are committed to doing all we can to ensure that business is not interrupted and, while the situation is fluid, we anticipate maintaining our full production schedule in order to meet all our customers’ needs.”

Mercier Wood Flooring

Montmagny, Quebec, March 19, 2020—Mercier Wood Flooring this week has sought to reassure its U.S. customers and partners that the company’s deliveries continue to go through the border as normal despite the recent closing of the borders for travelers and unnecessary travels.

"It is important to understand that trucking is not affected by this measure and that all commercial shipments (trucks, boats and trains) between both countries are maintained. Therefore, our wood flooring deliveries and reception of raw materials aren’t at all affected at this time. We currently have well-balanced and sufficient inventories to meet present and future demand and our deliveries shall continue as usual,” says Luc Robitaille, vice president of sales and marketing at Mercier Wood Flooring. "We continue to be in operation while closely monitoring the latest developments on COVID-19 and being mindful in protecting the well-being of our employees and the communities where we operate” he added.

The company is communicating with its sales network on a regular basis and is keeping its customers and partners updated on any new measures or information regarding how Mercier Wood Flooring is adapting its operations to COVID-19 and its impacts, according to a news release.”


Orange, CA, March 23, 2020—MS International, a leading supplier of stone and tile products, as well as LVT, has released a statement about its response to the coronavirus crisis.

"As the novel coronavirus continues to spread globally, MSI has been closely monitoring recommendations from the World Health Organization and Centers for Disease Control regarding workplace health and safety. In the last several weeks, we have implemented major changes across all our distribution centers including implementing social distancing, enhanced cleaning and sanitizing, work from home policies where practical, and eliminating all gatherings.

"MSI will stay open as long as we can continue to operate safely and abide by all local regulations. Our staff is ready and available to consult with you on all your requirements including checking inventory, providing pictures, answering questions, processing orders, sending samples, handling will-calls/customer pickups and arranging deliveries. Our MSI fleet of vehicles continues to operate as well.

"While all our distribution centers will continue to operate, including for customer pickups, effective immediately, our showrooms will no longer accommodate homeowner selections/visitations until further notice. We believe this is the best decision keeping in mind the health and safety of our employees and customers.

"Despite our showrooms being temporarily closed to homeowners, we encourage use of MSI’s website to review our design inspiration and to review our products. In addition, click here, to see the various digital tools available to help with visualizing our products. Finally, if you don’t already have access to our b2b customer portal, please reach out to your MSI salesperson to request access. Our b2b portal will allow you to browse through our entire selection of products, check inventory across all locations, provide lot level pictures, and access pricing.

"We hope that you and your family remain healthy and safe throughout this global health challenge.

"Please contact us with any questions you may have.”


Johnson City, TN, March 20, 2020—Mullican this week issued a statement regarding the COVID-19 outbreak and its plan.

"First and foremost, we care about everyone’s safety, and are closely monitoring the situation surrounding the COVID-19 Coronavirus. At Mullican Flooring, our Senior Management team and Human Resources team are meeting throughout the day to discuss any new guidelines and changes that are being communicated by the CDC, World Health Organization and local governments. Our number one priority is ensuring that our employees have a safe environment each day and that we are all taking the necessary precautions to protect one another and our customers.

"At this time, Mullican Flooring is operating at full capacity. The customer service and sales team are here to take your orders, manufacturing is running production and shipping is working diligently to ensure you too can continue to operate during this challenging time. We have implemented the following new guidelines to help ensure our teams safety as well as yours:

• Suspended all unauthorized visitors to all four of our plants and offices. Increased sanitation and cleaning of all touch-points and high traffic areas throughout all facilities
• Implemented Social Distancing recommended by the CDC at all facilities—employees are now spaced 6’ apart and are to adhere to this at all times
• Staggered breaks and lunches to minimize the number of employees in break areas at one time & sanitizing all tables/chairs and the areas after each group has completed their break
• Employees are encouraged to wash hands frequently and follow the guidelines implemented by the CDC
• Hand sanitizers have been located throughout the facilities
• The attendance policy has been amended and we are encouraging anyone not feeling well to leave or stay home until they are well and symptom free for 24 hours
• Employees have been provided with the means to clean any and all work areas before and after each shift
• All international and non-essential travel has been suspended
• Office personnel are working remotely
• Regional Managers are actively working remote but are not traveling at this time. To keep things in motion for the recent product launch and other important agendas, go to meetings are being arranged in place of face-to-face meetings. These go to meetings will allow our sales team to quickly get back into action and in your offices once things improve and normal business can be resumed.

"By taking the above actions, we ask that you be patient with us as we all collectively work through this together. No matter where you live, and whether you are traveling or not, it’s worth our repeating the WHO’s advice for protecting yourself and others: Wash your hands frequently with soap and/or alcohol-based sanitizers; avoid touching your eyes, nose, and mouth; cover your mouth or nose when you sneeze or cough; and maintain distance between yourself and anyone who is coughing or sneezing. Of course, if you have a fever, cough, or difficulty breathing yourself, seek medical attention.

"We recognize that these are uncertain times. At Mullican Flooring, one thing we know is that the people and communities around the globe have united as a force for good and are collectively working together during this trying time. We need to focus on good health and praying for those who are affected. We know brighter days are ahead.”


Saddle Brook, NJ, March 20, 2020—Nourison Industries this week released a statement addressing the coronavirus outbreak.

"We hope this message finds you well and you’re staying healthy as the nation adjusts to growing concerns over the spread of COVID-19. Nourison is thankful to report that we are continuing operations with minimal interruption while conforming to quarantine and social distancing recommendations.

"As of today, most of our New Jersey office staff are working remotely, while our warehouse and shipping staff continue to process and send out orders daily. Our teams in Calhoun, Georgia and Las Vegas are modifying work schedules by working in shifts to keep the number of people in the building down to a minimum, while continuing to fill orders daily. All our offices are conducting frequent and enhanced cleaning measures in an attempt to help keep our employees, our facilities and our communities safe.

"Regarding production, our factories overseas continue to produce on their regular schedules, and at this time we do not anticipate any slowdown or issues with receiving new product for the near future. Lastly, we want to take a moment to reassure all our customers that we take your concerns very seriously and are working hard through this uniquely challenging situation. Our customer service teams are doing everything they can to address problems and meet your needs, and we would request everyone to stay patient as we work to adjust in response to the current national emergency. We value all our customers and partners, and exceeding your expectations is always a priority for Nourison.

"Please continue to stay safe and healthy during this time, and don’t hesitate to contact Nourison any time via email or by phone at (800) 223-1110 if you have questions or concerns. We will get through this challenging time together. Sincerely, The Nourison Family”

PanariaGroup and Florida Tile

Lexington, KY, April 3, 2020—PanariaGroup and Florida Tile have released a statement regarding the ongoing COVD-19 situation.

"The PanariaGroup and Florida Tile families hope this letter finds your organization healthy and safe in these unprecedented times of global pandemic and economic hardship. As these situations continue to evolve, we are fortunate to have built a solid relationship with you over the years, and we sincerely appreciate that relationship.

“The COVID-19 virus has produced unforeseen disruptions in the way we do business. Providing outstanding customer service and limiting disruptions with our supplier base are still our priorities.

“The current business climate has prompted Florida Tile to make the decision to increase supplier payment terms effective immediately. We are extending supplier payment terms for all invoices by adding an additional 30 days to the current negotiated terms.

“We know this is a challenging request, however, we hope it will be for a short period of time only, and we will all emerge with a stronger and more prosperous relationship. Your understanding and compliance with this request will be greatly appreciated.

“Please contact Clark Cornelius ( if you have any questions.

“We acknowledge these are difficult and uncertain times for everyone. We hope your organization remains safe and healthy as we all proceed through it together.”


Wilmington, MA, March 20, 2020—Ralph Grogan, CEO of Parterre, has released a statement regarding the coronavirus outbreak.

"The current event the world is facing today is unquestionably causing you, families and your business several challenges. As the community continues to take precautionary measures to protect the safety and well-being of those around us, we wanted to take a moment to reach out to offer business continuity. We understand that during these circumstances, your business needs may remain active.

"Currently, Parterre is maintaining normal operations. Our office team is actively implementing best practices to offer a safe environment for all. Also, our team of representatives are offering digital conferences to be able to meet any current business demands at this time. To discuss any needs or future requirements, connect with your representative.

"Below is just a short list of additional resources that are currently available on our website:

• Resource Center for technical support documents, digital architect folders, sustainability certificates, and more.
• Galleries and Case Studies for examples of installations among various industries including hospitality environments, corporate office spaces, and multi-family.
• Product Samples for current and future design projects.

"We are in this together. We hope that your families, friends and colleagues stay safe and healthy. Please let us know if we can be of support along the way.”


Chatsworth, GA, April 7, 2020—Patcraft has announced that amid the ongoing coronavirus outbreak it will be making its installation and product care experts available via virtual consultations as part of its effort to limit the spread of the virus.

“Today, our way of working, connecting and supporting our communities continues to evolve, and in order to respect social distancing, Patcraft’s Installation and Product Care experts are not traveling,” according to a press release from the company. “The Virtual Consultant program has been developed to provide assistance via video call or phone call, offering guidance and expert troubleshooting virtually.

Consultants will be available for telehelp on topics ranging from product installation questions to cleaning protocol.

For more information, email or call 800-241-4014, option 3.


Florence, AL, March 20, 2020—Thomas Trissl, principal of HPS Schönox, released a statement this week addressing concerns about the COVID-19 outbreak.

"By now most everyone is hopefully aware of the health risk and economic uncertainty caused by the global health crisis. As we all know, our industry faces unprecedented challenges in the days ahead. In no time, we have transitioned from the vibrancy and enthusiasm of the Surfaces TISE and World of Concrete trade shows to an unknown, questionable situation caused by COVID-19. Just a few days ago, I was in Las Vegas conducting normal business while just last night the entire Vegas hospitality world was shut down for more than a month. As you are making plans and taking measures for your company, employees, and coworkers, please know that we are taking steps to keep people safe and doors open.

"WHAT ARE WE DOING? A LOT! Our factories are manufacturing products and ensuring no disruptions in availability. Our staff are training and being trained—getting better and smarter. We are organizing and getting ready. This time will pass. We are supplying ongoing customer needs and preparing for the coming upswing in project tempo when we are on the other side. Together, we will get there!

"AND? Keep in mind we are available to help with projects, technical information, and support. If you want to see us, we’re a call away, but we won’t show up unannounced as we are respecting customer desires to limit in-person interactions. You know this is a little painful for us at Schönox. Our focus is in the field working side-by-side with you. So, invite us on a job site and we promise to keep our distance or send us photos of your subfloor challenges knowing we would like nothing more than talking through the best solutions together.

"We are open for business, and always available to you. We are In It and Ön It with you.”

Shaw Industries

Dalton, GA, April 1, 2020-Shaw has released an update to their previous statement.

“Due to the disruption of business associated with the pandemic, Shaw will temporarily suspend many of its manufacturing operations in the U.S. The staggered, temporary shutdowns will begin on April 6. The operations will ramp back up over time based on market demand, with some operations starting back up as soon as April 13, 2020. Shaw will support its associates during this time by filing for their unemployment benefits.

“During these temporary shutdowns, sales, distribution, administration, and some manufacturing facilities will continue to operate to meet the needs of our stakeholders, including our customers, our associates, and the communities where we operate.

“Shaw has an expansive soft and hard surface inventory in North America and a diverse supply chain both in the U.S. and internationally. We currently do not anticipate any major service disruptions.

“Since the outbreak of this pandemic, we have developed comprehensive, emergency response policies and procedures to support our associates during these challenging times. We care about our associates’ safety while they are at work, as well as when they are at home and in the community. It will truly take all of us working together to defeat this virus.

“Highlights of our policies and procedures include:

• If an associate determines he/she is unable to work or is uncomfortable at work, they can choose to stay home. This allows associates to make the best choices for their family. Associates may use their regular paid or unpaid time off options.
• Should an associate have a confirmed case of COVID-19 or be placed into quarantine at the request of local health officials, a medical professional, or Shaw, the associate will receive paid leave for up to 14 calendar days.
• For work taking place at Shaw facilities, we’ve implemented enhanced, extensive cleaning methods that occur at the beginning and end of every shift.
• We have limited in-person meetings and are avoiding plant-to-plant travel.
• Shaw’s Employee Assistance Program is available at no cost to associates and their households.
• We’ve provided frequent updates regarding our policies and procedures and remind our associates of health and safety guidelines to follow at work and in their personal lives to maintain their health and safety.

“Additionally, while our facilities are shut down, the company will continue to enhance cleaning protocols and social distancing practices, and further train leaders regarding how to best operate our facilities during these unprecedented times.

“To learn more about Shaw’s COVID-19 preparedness and response efforts, visit”

Dalton, GA, March 26, 2020—Tim Baucom, president of Shaw Industries, has released a statement about how it is approaching business during the coronavirus pandemic.

"Over the past several weeks, we have seen the spread of COVID-19 increase exponentially. Shaw teams are monitoring this extremely fluid situation and adjusting our enterprise response accordingly. We know your Shaw sales team has been in close contact with you about your specific account, but we wanted to take this opportunity to share more about what we’re doing as a company to protect our stakeholders and ensure business continuity.

"The health and safety of our associates and their families, our customers, and the communities where we operate, is paramount. Travel and visitor restrictions are in place at Shaw to help limit the spread of the virus. Our associates are encouraged to avoid in-person meetings and leverage other communications channels, such as phone or video conferencing, to minimize contact and avoid travel. We built our relationships "up close and personal” with handshakes and in-person meetings. In order to respect CDC guidelines, we can efficiently serve you and maintain those relationships while practicing the responsible social distancing required to do our part to help reduce the spread of this virus.

"Enhanced cleaning and disinfecting procedures are in place at all Shaw facilities, and associates are following CDC-recommended hygiene guidelines.

"Today, all of Shaw’s manufacturing facilities—owned and contracted, soft and hard surfaces—are operating as usual. Shaw has an extensive and experienced manufacturing and supply chain team in the U.S., Europe and Asia, monitoring the situation to understand any impact on our customers. Shaw’s sales leadership stays connected with the supply chain team through daily conference calls, receiving updates from each area of Shaw’s operations and offering insight from the field. Service is at normal levels.

"Shaw has more soft and hard surface inventory in North America than other flooring providers, and a diverse supply chain both in the U.S. and internationally. We do not anticipate a disruption to our soft surface supply chain at this time. We anticipate minimal service disruptions to our resilient supply chain at this time. We are leveraging long inventory positions on designated product platforms, which will allow product substitutions at order entry in case of any delivery delays.

"Things you should know that will ensure a smooth flow of business:

• Customer service may have extended call wait times; ShawNow or the ShawNow mobile app is the quickest and most efficient way to get information, place and track orders
• State or local mandates may impact business operations in some locations; our team will reach out to you if we anticipate any delays
• Unless prohibited by state or local mandates, customer pick-up is open at our distribution centers
• Will Call Express is a great tool to schedule pick-ups with your local distribution center; learn more or schedule your pick-up on ShawNow or the ShawNow mobile app
• If your store is temporarily closing and you have outstanding deliveries scheduled, please contact customer service
• This situation is constantly evolving—please visit ShawNow for the most up-to-date information

"These are challenging times for all. We are confident that, together, we can adapt to fulfill our social responsibility to help stop the rapid spread of the virus, while minimizing impact to our businesses. Thank you for your continued partnership.”

Somerset Hardwood Flooring

Somerset, Kentucky, March 20, 2020—Somerset Hardwood Flooring has responded to Floor Focus’ request for information on how the firm is handling the current health crisis with a series of statements.

"We face hard decisions. We would never comprise the safety of our employees. But we also work to balance the importance of their receiving weekly paychecks. To my knowledge, there have been no reported [coronavirus] cases in our county, so we want to give our employees every opportunity to continue to work to support their families. We continue to monitor the situation and will strive to do what is in their best interest.

"We over-communicate to our employees the importance of washing their hands and keeping distance from each other as much as possible. As we talk with our employees, they are concerned about losing their jobs, or getting laid off, etc. We have to balance safety with trying to keep them working and maintaining their income. Of course, we encourage them to call in sick if they feel ill, especially if they run a fever. We have hand sanitizer throughout the plant and are doing much more aggressive cleaning throughout the facility. This is new territory for all of us, so we try to continue to communicate and make the best decisions for our employees every day. Our sales team is working from home and not traveling right now. It’s a fluid situation and we discuss it and are prepared to do what’s best for our employees each and every day.

"We remain open, and are here to assist our customers, flooring distributors. Many of them are having their employees work from home. We are here to support them in any way possible. Again, this is new territory, so we will work with our customers as issues arise.

"We continue to monitor local news and listen to local authorities … [We] are monitoring all local information. We intend to cooperate with any rules or regulations that may develop over time. We are a major employer locally, and we want to assist the community in any way that we can.”


Houston, TX, March 20, 2020—Swift—Train President and CEO Shane Calloway has released a statement on behalf of the company regarding the coronavirus outbreak.

"Swiff-Train Company (STC) wants to extend our thoughts to all customers, suppliers and their families in this challenging time. Following the Guidelines of the CDC and The White House to slow the spread of COVID-19, we are doing our part to help protect all members of our STC Family, which will in turn protect everyone we interact with on a daily basis. It is imperative that we remain diligent as an organization to protect our greatest asset, our people, while continuing to deliver the products and services you have come to expect from STC.

"Fortunately, a major strategic initiative for our IT group in the back half of 2019 was to mobilize our workforce, as we continue to evolve in the everchanging, fast world we all now live in. This has proven to allow us to act quickly to offer the superior service you have come to trust from STC for over 80 years while minimizing the amount of contact in our offices. We have set the below in motion so that business can progress, while we continue to constantly monitor the developing situation.

• Travel for in person meetings with customers and suppliers will be limited; however, our sales and product teams are available via phone or email
• We have enabled most of our internal staff to work remote while continuing to deliver great service
• We have built a staggered schedule within our customer service group to have a limited number of people in the office space at one time—rest assured; remote employees have the same capabilities as those in the office
• All warehouse locations are 100% operational and delivering products as normal—our safety team has done an excellent job in communicating CDC guidelines from the onset of the virus
• We have enhanced cleaning of all STC facilities to protect all staff and customers.

"Finally, on behalf of everyone at STC, we want to say thank you for your continued support and loyalty. A changing world is sometimes difficult to navigate with a positive mindset; however, we are confident that we will beat this virus and come out stronger on the other end. As a part of our STC Family, we send you our best. Stay safe, keep your distance, and wash those hands frequently!”

Swiss Krono

Barnwell, SC, March 22, 2020—Erik Christensen, CEO for Swiss Krono USA has released a statement regarding the COVID-19 situation.

"At Swiss Krono here in South Carolina, we have 300 employees and the foremost priority is safety. We follow all the CDC, Federal and State guidelines in our operation. Those who can work remotely are doing so and on the shop floor we continue to run 24/7. Like people around the world, we’ve fundamentally changed our daily routines and have found this new normal to be quite effective. Just different, in terms of how we conduct our production meetings, how we leverage technology, and assume personal accountability from a behavior-based safety perspective for the wellbeing of each other.

"We have daily briefing meetings at our site with our crisis coordination team as well as daily briefings at a global level for our corporate and sister sites around the world. In this very dynamic situation we are prepared for escalation and change with contingencies as the crisis evolves with a crystal clear focus on the safety of our teams and to ensure business continuity for our customers.

"From a customer perspective, and throughout the supply chain we all have to think differently in terms of planning. It’s not a monthly forecasting discussion but rather, daily and weekly, as States move to quarantines, essential business only measures, and purchase habits are impacted.

"As a global manufacturer, we are highly responsive to the rapidly changing market conditions around the globe, and here in the US, with our recently expanded facility in South Carolina, we are very nimble and able to adjust to our customer’s needs as we work through this crisis.”


Solon, Ohio, March 26, 2020—Jeff Fenwick, president and CEO of Tarkett North America, has issued statements on the company’s plan amid the coronavirus epidemic.

Solon, Ohio, March 26, 2020—"Tarkett customers and partners: The other day, we shared with you an update on our COVID-19 response and the impact government orders are having on our business. As we’ve said numerous times, our focus is on maintaining our service to you while ensuring the health and well-being of our team, customers and partners. This commitment continues to guide our decisions and our path forward.

"As of today, all Tarkett operations in the U.S. remain open. However, in light of the stay at home order in the State of Ohio and given the current climate in the midst of COVID-19, we are temporarily adjusting our operating processes and hours at our Ohio-based manufacturing facilities and distribution center. This means that for the next several weeks, you may experience lead time increases on our resilient products.

"To help minimize disruption for you, our customer service and sales teams will be working with you to understand your lead time requirements so we can prioritize orders, satisfying as many of your needs as possible during this time of constant change and uncertainty driven by COVID-19.

"As for our other U.S.-based operations, our Diamond W distribution centers in California and our Tarkett distribution centers in Clarion, PA and Murfreesboro, TN remain open and are shipping at typical lead times. Our Dalton, GA and Florence, AL operations are also operating at normal levels as those states have not yet put statewide stay at home orders in place. Some positive news since our last communication to you on Monday is that our woven production is back to normal as of today.

"In Canada, as a result of the shelter in place order made by the province of Quebec, our Farnham manufacturing operations shut down at midnight on Tuesday, March 24. This closure is currently expected to last through Monday, April 13. This impacts our residential customers and partners. Our distribution center in Farnham is open and continues to ship product.

"I know we’re not alone in the disruption the COVID-19 pandemic is causing. It seems changes are happening hour-by-hour, with no true end in sight. Through this uncertainty, we remain committed to keeping you updated with the latest decisions that could impact our ability to meet your needs. We also remain committed to being available to you.

"Please continue to reach out to your Tarkett account executive and our customer service team with questions about your orders and product availability. And be sure to visit the Tarkett Customer COVID-19 Response site regularly for the latest news and updates from our team.

"Once again, thank you for your continued partnership as we navigate through this challenge together. Stay safe and be well.”

Solon, Ohio, March 24, 2020—"Tarkett customers and partners,

"With each passing day, it seems like another aspect of how we live, work and learn changes. We’re all adapting to a new normal and learning how to maintain human connections in this age of social distancing driven by the COVID-19 global pandemic. And in the spirit of staying connected, I wanted to provide you with another update on our latest efforts to maintain our service to you, while ensuring the safety and wellbeing of our employees, partners and customers.

"Over the past several days, the governors of several states, including California, Pennsylvania, New York and Ohio, issued mandatory shelter in place orders for all residents. Included in this order was the temporary closure of all non-essential businesses.

"After assessing what this guidance means for our business, Tarkett has determined all of our operations in these states will remain open. This includes our Chagrin Falls, OH production facility, our Middlefield, OH production facility and distribution center, our Diamond W distribution centers in California, our Tarkett distribution center in Clarion, PA and our distribution networks in other states.

"With that, our woven production is being impacted by the state mandates. Our customer service team will be in touch with you pertaining to your orders and possible alternative solutions if this situation impacts you.

"At this time, all Tarkett North America manufacturing locations and distribution centers continue to produce and ship product. However, we all know the circumstances surrounding the COVID-19 pandemic are changing hour by hour. We are committed to keeping you updated with the latest news and any government mandated decisions that could impact our ability to meet your needs.

"As we continue to focus on meeting your needs, we’re also taking every precaution to ensure the health and safety of our production teams, including limiting shifts to 50 or fewer employees, keeping a distance of 6 feet or more between production workers on our manufacturing lines and increasing cleaning frequency—including disinfecting all line surfaces and equipment between shifts.

"Through this uncertainty, we also remain committed to being available to you. Although in-person contact is being limited, our sales and customer service teams are still available to support you in any way they can through the use of Skype, Zoom or any of your preferred teleconferencing services.

"As an added measure of staying connected, I’m pleased to announce that today Tarkett has launched a microsite for our North America customers. The site is dedicated specifically to our COVID-19 response and will contain important information about prevention and best practices, archives of past customer messages, updates for our customers and contact information should you have a question for our team. You can access the site here: Customer Microsite.

"While we manage through the uncertainty of our present reality, I believe we must also find ways to focus on the future. This pandemic is not going to last forever. I find it helpful to think about how we, as an industry and as a society, are going to put our best foot forward when this is behind us. I am convinced that our way out of this situation will be through the individual actions that each of us take in the days and weeks ahead, and I look forward to overcoming this challenge with all of you.

"Your Tarkett account executive will continue to keep you updated as we work through this situation together.

"On behalf of our entire Tarkett team, I want to thank you for your patience and cooperation as we navigate through this challenging time together. Wishing you, your employees and your families good health.”

Taylor Adhesives

Dalton, Georgia, March 20, 2020—Taylor, a leading supplier of adhesives for flooring, has adjusted its business strategies in response to the coronavirus crisis.

"As COVID-19 continues to impact the global community, we want to update you on the steps we have taken to protect business continuity for all our partners. It goes without saying that, while ensuring the success of our partners is a primary focus, the health and safety of our employees, customers, partners and their families are paramount.

"Based on the guidance from the World Health Organization, we have reinforced our daily operations with specific steps to account for COVID-19.

1. We are closely following guidelines set by the CDC to mitigate risk to our employees and customers.
2. We are advising against international travel at this time, and encouraging any necessary domestic travel be done responsibly.
3. We have asked all employees to take recommended precautions to prevent exposing themselves to a possible infection and also to help stop the spread of the pandemic—any employee that has remote suspicion that they may be infected has been advised to remain at home and seek medical attention.
4. We have instructed employees to leverage technology at our disposal and conduct internal and external meetings virtually as much as possible.
5. We are working to move all internal and external events, such as marketing conferences, trainings, customer presentations, etc. to virtual platforms. Customers requiring in-person assistance will continue to receive it, as we realize our customers are also trying to continue servicing their own clients in the face of this temporary obstacle.

"We appreciate your trust in our teams, and we will continue to provide you with the level of support that you have come to expect from our Meridian platform.”

According to the firm, all of the manufacturing sites of Meridian Adhesives Group, the parent company of Taylor Adhesives, "fall under the chemical manufacturing sector definition, including [its] sites in California, and as such will continue operations under the Cyber and Infrastructure Security Agency (CISA) guidance as for essential critical infrastructure work.”