Golden, CO, August 29--ServiceMagic Inc. announced its September 2005 Best-in-Business winner, Andersen Flooring, a full service residential flooring company in Texas.
The Best-in-Business award recognizes one of the company’s 33,000 prescreened member businesses that best exemplifies excellence in workmanship, integrity, dedication and customer service. Andersen Flooring has received more than 50 positive ServiceMagic Customer Ratings & Reviews from homeowners who have found the company via ServiceMagic. The business has maintained a five-star customer-rating, demonstrating a strong commitment to taking care of customers.
"Most companies strive to perform excellent customer service, however few can demonstrate it as well as Andersen Flooring," said Michael Beaudoin, Co-CEO of ServiceMagic. "Andersen Flooring has a proven track record of servicing its customers. Andersen Flooring has built an arsenal of positive Customer Ratings & Reviews through the ServiceMagic network and continues to prove their dedication to customer service time and time again."
According to David Andersen, owner of Andersen Flooring, marketing online through ServiceMagic has been a successful advertising method for his business for several reasons but mainly because he utilizes the Customer Ratings & Reviews to help stand out from his competitors.
"Competition is fierce in our field and our area is deluged with 'floor installers' so it can be challenging to win new business," said Andersen. "Most advertising initiatives are just that – ads that tell people what YOU want them to know. However, ServiceMagic’s Customer Ratings & Reviews have enabled us to show our prospective customers that we’re honest, trustworthy and will do quality work. This truly helps set us apart from our competition."
ServiceMagic measures member businesses’ performance based on their Customer Ratings & Reviews. The company solicits feedback from consumers who utilize the services of ServiceMagic member businesses. Consumers rate their experience on a scale from 1 to 5 (5 being the best score) as it relates to timeliness, cleanliness, budget, quality, value, communication and courteousness and provide comments on their experience.
This information is compiled and shared with future ServiceMagic consumers matched to the respective business to assist them in their selection process. Consumers who have used ServiceMagic report that the Customer Ratings & Reviews help establish significant credibility and impact their purchase decisions.
