QFloors Wraps Up Users Conference in Mexico
Playa del Carmen, Mexico, May 9, 2022-QFloors held its biennial users conference in Quintana Roo, Mexico from May 2 to 6. With about 80 users in attendance, QFloors held general sessions led by CEO and co-founder Chad Ogden, along with Trent Ogden, co-founder and CFO, covering what’s new with the QFloors system as well as an update on the development of browser-based QPro 2.0.
QFloors also offered a day of break-out sessions covering everything from digital marketing best practices to custom reports, inventory tracking and product catalog clean-up.
The final day of the conference featured QFloors’ customer panel and development roundtable, where members have the opportunity to drive the discussion and weigh in on what they’d like to see in the QFloors software and business program. According to Chad Ogden, 80% of QFloors’ features come from customer suggestions.
The 23-year-old family business, which also includes Chris Ogden, Chad’s wife, heading up the marketing side, is headquartered in South Jordan, Utah and currently has 1,244 customers using its QFloors and QPro systems, adding new flooring retailer partners at a rate of about 15 a month. While many of the original clients had operations in Utah and neighboring states, like Idaho and Oregon, QFloors’ customer base now stretches all across the country.
One of the most popular new features is QProPay, an in-house credit card processing operation, obviating the need for external payment methods and lowering operating costs. Asked about what differentitates QFloors from other flooring-specific ERP software systems, attendees cited the comprehensive program-Chad Ogden calls QFloors “a business model on how to run a flooring store”-and its responsive customer service. In fact, the firm devoted a big chunk of its opening talk on the organization and effectiveness of its phone support system.
Most attendees reported that the biggest benefit of the conference, in addition to learning more about program functionalities, was the networking, “to have open conversations with other dealers and learn from them,” noted Chris Ogden.
Pic: Trent & Chad Ogden