Washington, DC, Aug. 7--The Building Owners and Managers Association (BOMA) International, the leading advocacy group for the commercial real estate industry, has launched a new online seminar that introduces best practices for enhancing relationships between property owners and managers and their tenants.
The Tenant Retention and Satisfaction eSeminar was produced in partnership with Calgary-based eBridge Learning Solutions, Inc.
According to BOMA International's Chairman and Chief Elected Officer John P. Kelly, RPA, Ryan Companies US, Inc., Minneapolis, Minn., "Today's tenants are increasingly demanding unlimited service in their rental agreements, and property owners and managers are expected to exceed, not just meet, their customers' expectations. "BOMA's new eSeminar offers owners and managers the strategies to exceed tenant expectations every time," he added.
BOMA's Tenant Retention and Satisfaction eSeminar is an electronic seminar delivered over the Internet using full motion video, audio and graphics. Students can access the program 24 hours a day, seven days a week, from anywhere an Internet connection is available, and eliminate travel and other costs associated with attending classroom seminars.
The three-hour, interactive program, divided into six modules, addresses:
*National trends that are affecting the real estate industry and customer behavior.
* How real estate trends such as consolidations and rising operating costs
are shifting the focus from operations to customers.
* How to uncover tenant needs and concerns.
* The building features, amenities and services most important to tenants.
* How to transform your company into a tenant-centric organization.
* How to create a workplace environment that inspires service.
* Simple techniques for measuring tenant satisfaction.
* Fool proof steps to achieve best-in-class tenant satisfaction.
* Strategies for exceeding tenant expectations every time.
The eSeminar is facilitated by Christopher Lee, Ph.D., president of Los Angeles-based CEL & Associates. Lee, an author and frequent lecturer, has over thirty years experience in strategic and long range planning, performance improvement, compensation, and organizational development within the real estate industry.
The eSeminar is approved for RPA, FMA, SMA, CPM, ARM and SIOR renewal credits. State and Canada continuing education credits required for real estate license renewal are pending.
Registration fees are $150, U.S., for BOMA members and $250, U.S., for non-members and include a downloadable workbook, online quizzes, technical support line and certificate of completion.
To access BOMA's Tenant Retention and Satisfaction eSeminar, or for more information and a free demo, visit www.boma.tv. For additional information, call BOMA at 202-326-6331.
