Bellevue, WA, September 7--In an effort to provide total customer service, iFLOOR.com, the largest online flooring store, launched a 24/7 customer call service operations beginning in August .
Consumer demand for more personalized services prompted iFLOOR.com to extend its call service operations schedule. Now customers can call iFLOOR.com and speak with a flooring specialist day or night, seven days a week.
Aside from offering general information on flooring and other related products, iFLOOR.com also provide its customers with sales and installations support, order and shipping follow-up, and claims assistance. Highly trained flooring professionals are ready to take calls and help out in whatever way they can.
According to iFLOOR.com’s Marketing Manager Bryan Simonson, the decision to go 24/7 is a reaction to the present developments in online markets: "This being a time of evolving dot-com businesses, iFLOOR.com is doing this to stay ahead of the pack.”
Since 1999, iFLOOR.com has been the world's largest online flooring retailer, offering over 60,000 flooring products in the following categories: hardwood floors, laminate flooring, bamboo flooring, cork flooring, and area rugs. Exclusive educational articles and installation videos are also available on the website.
iFLOOR.com is the 115th largest internet retailer according to Internet Retailer Magazine, and is the 135th fastest growing private company in the U.S., according to Inc. Magazine.
