Beaulieu Call Center Unaffected by Weather
Dalton, GA, Feb. 27, 2014 -– The Beaulieu America call center remained operational through all the recent severe winter weather in North Georgia, even as many employees had to stay home.
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The company said it invested in voice over internet protocol telephone technology and spent three years of practicing a disaster/recovery plan.
The technology gave customer representatives remote access from home, with no loss of call monitoring or voice quality, Beaulieu said.