TCNA's International Product Assurance Lab Honored with ACIL Award

Clemson, SC, November 27, 2024-International Product Assurance (IPA) Laboratories was recognized at the 2024 Annual Meeting of the American Council of Independent Laboratories (ACIL) in New Orleans. The laboratory was named one of eight recipients of the ACIL Customer Quality Service Award, an honor given to labs that exemplify exceptional commitment to data integrity, customer quality needs, and setting performance standards for the laboratory industry.  Additionally, IPA Laboratories was awarded a Special Recognition Award, distinguishing the lab as one of the top three laboratories for overall customer satisfaction.

Participation in the ACIL Customer Quality Service Award Program requires laboratories to send satisfaction surveys to their customers, adhere to an ethics program, and sign a code of ethics. ACIL’s client survey is specifically tailored to serve as invaluable feedback, meeting the requirements outlined in ISO/IEC1725:2017 Section 8.6.2.