IICRC Educates Claims Reps, Trainers
Vancouver, WA, June 26, 2008--The Institute of Inspection, Cleaning and Restoration Certification recently educated claims representatives and trainers from hard surface flooring and carpet manufacturing companies during the annual Manufacturer’s Liaison Meeting in Dalton, Ga.
Attendees included approximately 50 representatives from mills and related organizations including the Carpet and Rug Institute (CRI), Beaulieu USA, Dixie Home Customer Support, Invista, J&J/Invision, Kane Carpets, LGM, Millicare, Mohawk, Racine Industries, Rug Doctor, Shaw Industries, Spectra Commercial Flooring and Tandus.
The meeting was coordinated by Honorary Board Member Cy Gantt and conducted by IICRC-Approved Instructors Jeff Bishop, Bob Merkt and Ruth Travis. Bishop and Merkt each led segments of the meeting providing carpet cleaning and hard surface overviews of cleaning methods, including definitions, principles of cleaning, procedural components and proper steps, respectively.
Educating claims representatives and trainers on a regular basis allows them to better work with customers on perceived warranty issues by understanding the challenges flooring and carpet maintenance professionals routinely face.